Cancellation and Refund Policy
How to cancel a booking, when refunds are issued, and any fees that apply to services purchased at wheelrendermic.com.
1. How to cancel
Email contact@wheelrendermic.com or call +380 933 866 1265 with your order number and booking date. Cancellation takes effect when we confirm receipt in writing. This policy does not limit your rights under Law of Ukraine No. 3153-IX of 10.06.2023 'On Consumer Protection'.
2. Refund eligibility
Refunds are issued to the original payment method. Cancel at least 48 hours before the scheduled service for a full refund. Cancellations inside 48 hours may incur a fee of up to 30% to cover committed costs. If we cancel or materially change the service, you choose a full refund or a comparable alternative.
3. Refund timing
Approved refunds are processed within 14 calendar days of approval, unless a shorter period is required by law. Bank processing may add 3–5 business days.
4. Exceptions
Custom or already-delivered digital services may be non-refundable once performance has begun with your prior consent. Mandatory statutory rights are unaffected.
5. Complaints and dispute resolution
Send complaints to contact@wheelrendermic.com; we reply within 7 business days. If unresolved, you may apply to the State Service of Ukraine for Food Safety and Consumer Protection for out-of-court dispute resolution or to a court of Ukraine, per Law of Ukraine No. 3153-IX of 10.06.2023 'On Consumer Protection'.
6. Submit a cancellation request
By submitting you confirm you read our Privacy Policy. Personal data is processed under Law of Ukraine No. 2297-VI of 01.06.2010 'On Protection of Personal Data'.